How We Engage
From the moment we begin our relationship, your concerns become our top priority. In an effort to ensure successful implementation and ongoing success, we’ve cultivated a results-driven methodology. Our deployment process allows us to customize a service plan to address your specific needs, assign the best experts for your unique project and keep you involved every step of the way.
We learn about your company, culture and industry as well as your current technology processes, challenges and goals. Through this discovery process, we’re able to adequately assess your needs and understand your objectives.
Based on the information we gather during the discovery process and our industry experience, we define the scope of your support needs and/or project, assign tasks to our internal specialists, help you plan your budget and carefully construct a blueprint for your network’s health and success.
Our experts strategize to build your technology infrastructure in accordance with your unique goals, needs and expectations through a transparent development process. We empower your team through training and, together, we’ll launch your carefully crafted network solution.
Through clear system documentation, well-defined schematics, proven system assessments and concern resolution processes, we stay a step ahead of your technology needs. Every change, update and concern is well-documented for accountability and future analysis.
After implementation, your team can depend on open and ongoing communication with our specialists. Your team can easily contact us via a number of different methods including our custom designed ticket creation and tracking system. Our rapid-response support team is always available to assist with any questions or concerns. Additionally, we will hold regularly scheduled technology assessment and planning meetings to stay on top of your IT needs.
Because your company’s success depends upon your technology, our tolerance for network downtime is minimal. To keep business healthy and growing, our specialists perform regular maintenance and routinely re-assess your needs. Our proactive maintenance programs are designed to mitigate opportunities for failures to arise, and ensure system reliability.